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Find ReelFlow directly in the Shopify App Store or leave a review to share your experience.
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Frequently Asked Questions
Visit the ReelFlow listing in the Shopify App Store and click
"Add app." After authorising the required permissions, the app
will be ready to configure from your Shopify admin panel.
ReelFlow supports MP4, MOV, and WebM files up to 30 MB. For best
results, use vertical 9:16 videos at 1080×1920 resolution.
Yes! Tag any number of products per reel. Customers can tap on
product cards during playback to view details and add items to
their cart without leaving the video.
All billing is processed securely through Shopify's native
billing system. Charges appear on your Shopify invoice. You can
cancel at any time from your Shopify admin.
Upon uninstallation your widgets are removed from all theme
pages and your subscription is cancelled. Your reel data is
retained for 30 days then permanently deleted. See our Privacy
Policy for details.