Privacy Policy.

This Privacy Policy describes how Reelflow ("we," "our," or "us") collects, uses, and discloses your personal information when you install or use the Reelflow app ("App") in connection with your Shopify-powered store. By using the App, you agree to the terms of this Privacy Policy.

Information collected from the App:

• Store information: Store ID, store plan, store domain, and shop owner name.
• Store owner information: Name, email address, country, ZIP code, city, and phone number.
• App-related information: Date of installation, plan upgrades/downgrades, uninstallation events, payment history, all operations performed inside the App, device used, browser information (type, version, language), and operating system.
• Product information: Title, description, images, and pricing of products you select for reel generation.

Storefront visitor information (collected on your behalf):

• Orders completed, pages viewed, products added to cart, and clicks on trackable elements within published reel widgets.

Information from our website:

• Content you submit via our support form.
• Data collected via Shopify and Google Analytics (GA) cookies, where you have given consent.

We use the personal information we collect to provide the Service and operate the App. Specifically, this includes:

• Generating and publishing shoppable video reels based on your product data.
• Processing subscription payments through Shopify's billing system.
• Communicating with you regarding app updates, billing, or support requests.
• Sending occasional product or feature announcements. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send.
• Providing analytics on reel performance (views, clicks, conversions) within the App dashboard.
• Improving and optimising our Service over time.

We do not sell your personal information. We share your information with third parties only where necessary to operate the App:

• Shopify: We use Shopify to power our App Store presence and billing. See shopify.com/legal/privacy for details.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics tools to help us improve the Service.
• Legal requirements: We may disclose your information where required by law or in response to valid legal process.

Our website and App use cookies and similar tracking technologies to improve user experience and analyse usage patterns. This includes:

• Essential cookies: Required for core App functionality such as authentication and session management.
• Analytics cookies: We use Google Analytics (GA) to understand how merchants interact with our website. GA cookies are only set where you have provided consent.
• Shopify cookies: Shopify may set cookies on your storefront for billing, session, and security purposes.

You can control cookie preferences through your browser settings or via any consent banner displayed on our website.

We take reasonable technical and organisational measures to protect the information we collect from unauthorised access, disclosure, alteration, or destruction. This includes encrypted data transmission (HTTPS), secure server storage, and access controls limited to authorised personnel.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

If you are a resident of the European Economic Area (EEA) or United Kingdom, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask that inaccurate or incomplete data be corrected.
• Deletion: Request that your personal data be deleted.
• Restriction: Ask us to restrict processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at hello@tameta.tech. We may require identity verification before responding. Please note that your information may be transferred outside of Europe, including to India, Canada, and the United States.

If you are a California resident, you have the right to:

• Know what personal information is being collected about you.
• Know whether your personal information is sold or disclosed and to whom.
• Opt out of the sale of personal information.
• Request deletion of your personal information.
• Not be discriminated against for exercising your privacy rights.

Reelflow does not sell your personal information to third parties. To submit a request, contact us at hello@tameta.tech.

We retain all collected information until one of the following occurs:

• You explicitly exercise your right to delete your data by contacting us.
• You uninstall the App — all your data will be permanently deleted from our systems after 30 days.

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. If we make material changes, we will notify you by email or by posting a notice on our website prior to the effective date. Your continued use of the App after the effective date constitutes acceptance of the updated policy.

For questions about this Privacy Policy, to exercise your data rights, or to make a complaint, please contact us:

hello@tameta.tech

Or visit our Support page for more options.